Updating your Google SSO certificate for EdPotential

EdPotential users using Google SSO may encounter an error if their certificate (used to sign requests) has expired. This article describes how the certificate can be updated, to fix the issue.

Google SSO Error example: 400. That's an error. Error: malformed_certificate Error while signing data with certificate That's all we know

  1. Log into the Google Admin console.
  2. Go to Apps > Web and mobile apps.
    admin console google
  3. Click into your EdPotential app.
    selecting the edpo app
  4. Click into Service provider details.
    service provider details button example
  5. Under Certificate, click Manage certificates.
    Manage certificates
  6. Under the Certificates section, click ADD CERTIFICATE.
    add certificate button example
  7. Google will generate a new certificate, which will appear in the list.
    new certificate that's been generated example
  8. Close out of the SAML Certificates window by clicking the X in the top left.exit button example
  9. Under Certificate, click the dropdown and choose the new one you generated.
    choosing the new certificate
  10. Click Save in the bottom left.
  11. [Optional] You can remove the expired certificate by clicking the trash icon at the top right. Note: This certificate may be used by other applications. It is recommended that these applications also be updated.Deleting a google certificate that is used in other applications
  12. Select DOWNLOAD METADATA to download the new XML metadata file.
    Download metadata button
  13. Attach this XML file in an email to support@edpotential.com with the subject Updated SSO metadata. Our team will follow up with you from there!

Stuck? contact our team.

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